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Here’s the List of Salesforce’s Extensive AI Plans to Simplify Your Job.

Salesforce, the cloud-based software company, is betting big on artificial intelligence (AI) to make people’s jobs easier. The company envisions AI as the ultimate business productivity tool. Salesforce’s AI-powered software applications aim to take advantage of automated data analysis, machine learning, and natural language processing (NLP) to transform how people work and improve customer service.

Salesforce is betting that AI will help companies improve their operations, customer experience and sales forecasting. Here are the areas in which Salesforce plans to deploy AI in the next few years.

1. Salesforce Einstein Analytics: One of the largest challenges for businesses is identifying important patterns in data and understanding their significance. Salesforce has developed Einstein Analytics to identify signals and patterns in data more quickly and easily.

2. Salesforce Einstein Voice: Salesforce has developed an NLP (natural language processing) engine that enables employees to communicate with their customer records, service cases, and opportunity records using natural language. With the new developments, employees can now engage with Salesforce by speaking into their devices.

3. Salesforce Einstein Prediction Builder: With the Prediction Builder, Salesforce has created a platform to create AI-powered predictions quickly and easily, plug them into your processes, and gain valuable insights in real-time.

4. Salesforce Einstein Next Best Action: This feature allows sales staff to better understand the steps to take while engaging with leads or customers. The AI-based predictive analysis can help recommend the best actions in real-time based on customer behaviour, interests, and purchase history.

5. Salesforce Einstein Bots: The company’s Einstein Bot Builder enables businesses to build intelligent chatbots that can conduct conversations with customers and interact with them with the help of NLP technology.

6. Salesforce Einstein Data Discovery: This AI tool developed by Salesforce aims to accelerate predictive analytics and help businesses uncover hidden insights in their data.

7. Salesforce Einstein Data Lake: The Data Lake helps businesses better manage and analyse their data. By gathering data from various sources into an analytics platform such as Einstein Discovery, businesses can develop a single, comprehensive view of their customers.

In conclusion, Salesforce is betting big on AI to make your job easier. With Salesforce’s AI tools, employees can engage with customer records and forecasts using natural language and receive recommendations about the best action to take while interacting with customers. The Salesforce Einstein Analytics, Bots, Prediction Builder, Next Best Action, Data Discovery, and Data Lake features all aim to make the process of working with data and customers much simpler, faster, and more efficient. With AI, Salesforce is committed to improving customer experience, sales forecasting, and business operations.

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